Return and Order Cancellation Policy


To Our Valued Customer


 


Thank you for your order. We make every effort to provide you with the best service and highest quality product possible. If you are not pleased with your purchase, you may return it for a full credit according to the conditions stated below.


 


Adherence to the return procedures and cancellation policies will speed the process. Your cooperation on this matter is greatly appreciated.


 


Return Policy


Items to be returned are subject to the following:


 


Ø  All items must have a return authorization number (RAN) before being returned. RAN will be generated by contacting our Returns department at[HL1] 


Ø  All items must be in original packaging and original condition. We will not accept items that show signs of wear, installation, or use.


Ø  All returned goods shipments must have prepaid freight.


Ø  Returned items that are not sellable will be returned at customer’s expense.


Ø  Restocking fees of 15% will be charged on all items returned after 30 days from. Invoice date


Ø  No parts are to be returned beyond 60 days from invoice date.


 


Order Cancellation Policy


 


Ø  If we receive a cancellation request after your order has been accepted into our order processing system and we are able to physically accommodate your request, there will be no charges.


Ø  Cancellations cannot be processed on their scheduled shipment day.


Ø  You must return merchandise before you receive credit.


 sponsible for all risk of loss and damage of products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. This is for your protection as well as to ensure quick action on your return.


 


Refusing a Shipment


If we receive back a shipment that has been refused you will be charged shipping in directions


(to and from you). No credit will be issued except against an exchange for other merchandise.


 


Cancellation Procedures:


 


1.  Please contact your EAPL sales Representative by telephone or email.


2.  You will be given a cancellation verification number.Provide contact information